We offer a 30 Day* 100% Satisfaction Guarantee on all of our products. We do, how ever charge a modest 10% restocking/processing fee on all non-defective items and refunds. Original shipping fees are non-refundable and will be deducted from refund amount. Return freight is the customers responsibility. You must contact us via phone to process a return and a return authorization number is required. We will issue a refund after receiving returned merchandise in re-saleable condition. All documentation and packing materials must be included before a refund will be issued. Missing packing material may result in an additional charge against refund amount. *30 Day return privilege begins on invoice date and merchandise must be received at our location and be in re-salable condition no more than 45 days from invoice date. Please be sure to insure your returned package. We are not responsible for refunds on items lost in shipping! Invoice must accompany all orders. All non re-saleable items will be returned to the customer.